Returning your purchase

In order for you to enjoy our high-quality products to the fullest, we deliver our products when you can plant them. We recommend that you plant the products you ordered as soon as you can after they arrive.

Are you not satisfied with one of our products?

If it turns out the product is not to your full satisfaction, please contact our Customer Service Department.

Right to Withdraw

After you have received the last item from your order, you have a period of 14 days to return your order. We would prefer it if you return these items in unused condition and in their original packaging. In order to use this return service, please contact our customer service department.

We refund payments exclusively via bank transfers. We may postpone a refund until we have received the goods, or until you can prove that you have returned the goods. The costs of return shipping for the goods is at your own expense.

You can contact customer service at or 0113 2375580.

We are available Monday to Friday, 09:00 - 18:00, and Saturday, 09:00 - 15:00.