Contact Customer Service

If you have any questions relating to your order, your account or any other matters, you can contact our customer services department. You can reach us via e-mail or via the standard form.

We can also be contacted by telephone and regular mail.

Make sure you have your order number and any customer details at hand when you call, or state these clearly on the reply coupon. This enables us to deal with your questions quickly and effectively.

Customer service opening hours

You can reach our customer services team number 0344 481 1001 at the following times:

Spring season opening hours (mid-January - mid-May)*
Weekdays: 08:30 - 17:00
Saturday: 08.30 - 16:30

Autumn season opening hours (mid-August - mid-December)*
Weekdays: 08:30 - 17:00
Saturday: 08.30 - 16:30

*The seasonal period is dependent on the outdoor temperature (natural developments).